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FaMa+ ITSM is a complete modular solution that covers the entire life cycle of different types of requests since the creation of demand through its classification and processing, requests from multiple processes in modules, addresses the requirements in the form of tasks, or generates purchase orders and invoices disposal. This is a key building block of ITSM to automate, manage and ensure legislative compliance of IT processes.

FaMa+ ITSM solution for requirements management, events or problems is based on internationally recognized standards library ITIL V3 (IT Infrastructure Library) for managing IT services. Library standards ITIL V3 is the most successful and most widely used approach to IT service management (ITSM) and represents the so-called "best practices" in the IT field.

FaMa+ ITSM Solution is built on the Microsoft Silverlight platform and supports MS SQL and Oracle database.

Solution benefits

  • Dynamic service management solution in terms of business and related processes.
  • Comprehensive coverage of government IT and non-IT services.
  • The modularity of the system (solution can be implemented as a whole or only in the range of specific modules).
  • Ability to adapt the system to changing business needs.


Architecture of FaMa+ ITSM is designed as three tier, when individual levels are mutually integrated into functional whole:

  • presentation layer: MS Silverlight
  • database layer: Oracle or MS SQL Server
  • application layer: MS. NET

Reference projects

  • Regional Authority of the Olomouc Region
  • Statutory city of Prerov
  • Vinohrady Teaching Hospital
  • Czech National Bank
  • Centre for Regional Development
  • The Office for Personal Data Protection

Attached documents

Soubor typu pdfFaMa+ ITSM - Promotional material(2,2 MB)stáhnout