Patient portal
Information system representing a new communication channel between a hospital (or state institution) and patients and their loved ones for a comprehensive solution to their life situations.
Main benefits
The portal solution offers patients an access point facilitating their communication with and mediating their requests to health-care institution in one online environment. It serves patients and authorized persons (family members) to whom it provides a view into personal medical documentation, arranges an appointment with a doctor, helps to fill out forms, sends important notifications, etc.
Time savings
Electronic communication saves the patient travel time, makes it easy and available 24/7.
Lucidity
Clear interface with descriptions of all life situations with links to the necessary procedures.
User dashboard
An option within user interface displaying a summary card that provides an overview of patient health data in one place, sorted by time and type of messages.
Easy communication
A clear and secure user interface that guides users to what they need, including the option to fill out forms concerning treatment online.
Integrations
Integration into the ordering system and SMS service for sending messages. Synchronization of user data with the Central patient index based on recommended integration IHE profiles for sharing information between medical IS based on international standards for communication for the transmission of HL7 clinical data.
Security
Modern and, above all, safe platform. All data exchange within the portal takes place in a secure manner using encryption mechanisms. The National Identification and Authentication Point will be used to authenticate the user, allowing convenient yet secure login from the comfort of home via electronic ID card or bank identity. Access to medical documentation and other services will only be allowed based on the users’ established registration and verification of their data.
Simplicity
Simplification in processing of life situations inside a healthcare institution. No demands on patient technical equipment.
Managerial outputs
Creation of reports and statistical reports within the back-office part of the portal.
Branding
The solution allows the expansion of the offered services and individual branding of the application respecting the current web presentation of the individual institution.
Key features
Public zone
The public zone contains a description of all life situations, the requirements for their handling and up-to-date information for patients related to the handling of these life situations, including answers to frequently asked questions. It is viewed anonymously by citizens and is open to the public. The public zone is created by inserting texts of life situations into the existing web presentation of the healthcare institution or by a separate portal created according to the graphic manual of the organization. For example, the patient may find out information about the operating hours of the doctor offices.
Private zone
The private zone is intended for every patient whose identity has already been verified. The zone provides access to individual services and allows online processing of selected life situations, from viewing of medical documentation through ordering for examination and filling out forms online to receiving notifications.
Backend zone
The Patient Portal also includes the Backend zone for medical staff of the institution. In this zone, authorised staff further processes submitted applications related to life situations. This can entail close cooperation with other internal IT systems, e.g. the system for arranging appointments. Communication with these systems then takes place through a universal communication interface, which can be implemented through an integration platform. The backend zone contains codelists and modules that provide the authorized staff with an agenda for which hospital does not have its own information system and its registration is often solved in the form of MS Excel spreadsheet. These modules are then configurable, including output reporting and export options.
